How it works
From plateto conversation,step by step.
What you do, what the other person sees and what happens when things don’t go to plan.
01
Download the app and create an account
Install ChatPlate from the App Store or Google Play. Sign-up has three guided steps. In the first, you enter your name, surname, email, phone number and a password.
9:41Create account
Step 1 of 3 · Personal information
Name
AlexSurname
MorganEmail
alex@example.comPhone number
+1 555 0100Password
••••••••ContinueIllustration 02
Register your license plate
Add the plate of the vehicle you drive, exactly as it appears on the vehicle. This is the plate other people will search to reach you.
- Double-check letters and numbers before saving.
- If the app asks you to complete a verification step, follow it in the app.
9:41Your vehicle
License plate
AB 123 CDEnter it exactly as it appears on the vehicle
AB 123 CDPlate registeredSave plateIllustration 03
Search a plate
On the home screen, type the plate of the vehicle you need to reach. New to the app? The home screen also offers a demo plate so you can see how a conversation works.
9:41chatplateMessage any car. Instantly.
AB 123 CDSearch a plate to start chatting
AB 123 CDRegistered on ChatPlate
MessageIllustration 04
Send a message
If the plate is registered, write what’s needed: short, specific and polite. Add a photo or voice message if it helps.
9:41AB 123 CD
Hi, your car is blocking the garage exit. Could you move it?
9:41
Read
Type a message…Illustration 05
Receive and reply
When someone messages your plate, you get a notification. Open the chat, reply, or block and report if the message is abusive.
9:41AB 123 CDHi, your car is blocking the gate.
9:41
Sorry! Moving it now.
9:41
Read
Type a message…Illustration 06
Call when it’s faster
From a conversation you can start an audio or video call. The other person sees the incoming call and chooses to accept or decline it. Calls happen inside ChatPlate, without sharing phone numbers.
Audio call
AB 123 CDConnected · 0:42
Illustration
When things don’t go to plan
What happens if…
ChatPlate helps when both people use it. These are the cases where it can’t, or where you should do something else.
…the plate isn’t found?
The plate is not registered in ChatPlate, so nobody can receive a message. Check for typos. If the situation is urgent, contact building management, the car park operator or local authorities.
…the driver doesn’t reply?
They may not have seen the notification yet, or may choose not to reply. ChatPlate can’t force an answer. Don’t send repeated messages; use other channels if you need to.
…my plate was registered by someone else?
Contact support from the email address of your account and include the plate and what happened. How disputes are resolved is decided by the ChatPlate team.
…I registered the wrong plate?
Correct it as soon as possible, otherwise messages meant for you won’t reach you and someone else’s may. If you can’t change it in the app, contact support.
…someone is abusive?
Block the user so they can no longer message you, and report the message. Repeated violations can lead to suspension under the Terms.
…it’s an emergency?
Call your local emergency number. ChatPlate is not an emergency service and can’t guarantee a fast reply.
Be reachable the next time it matters.
Available on iPhone and Android. Install it, register your plate, and the people around your car can reach you.
